FAQs
Frequently Asked Questions
How will you ensure my order is frozen?Orders are frozen down to -40C and sent in temperature controlled, recyclable and compostable packaging with reusable ice packs. By the time you receive your order, it should arrive at 18C, ready to pop in your freezer.
Will I get an order confirmation?Yes, this will be emailed to you after you have processed your payment.
Is your food cooked in a factory?No, all our meals are lovingly handmade in our kitchen by our talented team of chefs.
Can you microwave your meals?You are able to microwave all single meals and sides, however not the double meals or À la carte options as these are in aluminium trays which cannot be put in microwaves. We recommended cooking in the oven for best results.
Do you source all your food from the UK?Anything that we can source from the UK we will, we care about the environment so want to be as kind to it as we can be.
Do you use additives or preservatives in your meals?No, we use absolutely no nasties. All of our meals are made with 100% natural ingredients and are only frozen to preserve shelf life. If defrosted, our food must be consumed within 24 hours.
Is your chicken free range?Yes our chickens all come from free range farms around London, where they can roam free, fed natural foods and not being pumped full of growth hormones or antibiotics.
Where is your fish sourced from?All of our fish is sourced through James Knight of Mayfair from British waters. However our prawns are sustainably sourced from abroad.
Where is your meat sourced from?All of our meat is sourced from family run farms close to London to minimize travel emissions. All are free range and grass fed.
Do you have halal options?We have a Halal option for all chicken and lamb dishes if you are ordering A la Carte or for corporate catering.
How long do your meals last in the freezer?We produce our meals in small batches so depending on which batch you receive it will last 3-6 months in the freezer.
How do you ensure no contamination in the kitchen?We have strict food health and safety procedures in place to prevent any risk of contamination. However, your meals are produced in our kitchens which do handle nuts, gluten and dairy so may contain trace amounts.
What do I do if my meal arrives defrosted?We make every effort to ensure that your order will arrive frozen by freezing them down to -40C, and sending it in temperature controlled packaging. However if they do arrive thawed, please contact our customer support team so we can rectify the issue for you.
What do I do if there’s a mistake with my order?If you have any issues please get in touch with us via emily@powfood.co.uk and aline@powfood.co.uk
Where do you deliver?We deliver across England, Wales and most areas in Scotland (we cannot deliver to The Highlands/ Northern Scotland).
Do you have a minimum order amount?Yes, our minimum order amount is £40, and if you order over £75 we offer free delivery.
Can I select a delivery date?Yes, at checkout you can select what day you’d like this to be delivered. Our delivery partner is DHL and they will send you updates on the progress of your delivery.
Do I need to sign for my delivery or be in for it?If you aren’t in you can request for your delivery to be left in a safe place.
Do you take returns?Unfortunately due to the nature of sending frozen goods we can’t accept returns, however if you are unhappy with what you have received please get in contact with our customer service team so we can rectify the situation.
How long will delivery take?You can select your delivery date from the slots available. Ready meals have a 3 working day lead time whilst our A la Carte has a 5 working day lead time.
Is your packaging recyclable?Our boxes are 100% recyclable, our thermal temperature controlled liners which are made of sheeps wool which is 100% compostable.
Supports your gut health
Designed by nutritionists to support your gut health. Meals rich in fibre, plant diversity, prebiotics and probiotics.
Handcrafted with traditionally grown ingredients
We work with growers and makers who use traditional farming methods and ethical production, using minimal intervention to source the highest quality produce.
Designed by nutritionists, made with love by our chefs in London
Our nutritionists and gut health experts work hand in hand with our chefs to create delicious ready prepared meals.
Our whole food fans
So nice to have balanced, high quality meals ready to go in the freezer after a long day at work. And love how sustainable everything is. We’ll be ordering again soon.
Highly recommended!
We've had a number of different meals from POW, and they're all super tasty and delicious without being too salty, which is a revelation. Even our 7 year old likes them, which given that they're probably aimed at a more complex adult palate (and that she's pretty fussy) is amazing in itself.
Can’t sing it’s praises enough! Everything arrived on time and in perfect condition and removed all the stress I usually have with preparing the food! All my friends have an opinion on food and couldn’t believe that it was a frozen meal
It doesn’t taste like a ready meal at all, it actually tastes like healthy, real food. I also prefer the fact it comes frozen so I have more control over when I eat each meal without having to throw anything away.
